Executive summary. Set up a connector, and understand why it finishes waiting for credentials rather than reporting itself live.
Definition
A connector is the route a dispensing system uses to send events, and it is only live once real credentials have been supplied.
What to do
Open Integrations and begin the setup for the system you are connecting.
Work through the steps. At the end the connector is recorded as awaiting credentials.
Supply the credentials from your dispensing system. Until they exist and have been used, the connector stays in that state.
Why it does not say live yet
A connector reports itself live only when it has actually carried something. Finishing setup is not the same as working, and a screen that said live before a single event had arrived would be telling you something nobody had checked.
That is the honest reading of the state: awaiting credentials means the route is built and nothing has travelled it. It is the state to expect at the end of setup, not a fault.
Frequently asked questions
The connector says awaiting credentials. Did the setup fail?
No. That is where a completed setup finishes. It becomes live once real credentials are in place and events are arriving, which is a statement about what has happened rather than about what was configured.
Referenced standards and further reading
- Attergo Knowledge Center ↗Attergo
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