Executive summary. Manage open authorization requests by status, urgency, and next action.
Definition
The Cases queue is the Attergo Authorizations worklist for active prior authorization cases.
Who this is for
Authorization specialists working the active caseload.
How to begin
Open Authorizations, select Cases, and filter by payer, status, assignee, or date. Open the case to read its current state before acting.
Complete the workflow
Update the case once the step is complete, or record what is blocking it. Keep what you tell patients aligned to the verified status.
Frequently asked questions
How do I find urgent work?
Use the priority, deadline, or status filters, and follow your organization’s urgency policy.
Referenced standards and further reading
- Attergo product guide ↗Attergo
Related articles
Prior authorization workflow design →