Executive summary. Bring request details, payer communication, supporting information, and next actions together for one case.
Definition
The Authorization Case workspace is the detailed Attergo view for managing an individual authorization request.
Who this is for
Authorization specialists carrying one case through to a decision.
How to begin
Open a case from the queue and review the status, the requested item, the supporting information, the payer detail, and the timeline. Be clear on what the next owner has to do.
Complete the workflow
Record the workflow changes that matter on the case activity. Mark a case complete once the verified outcome and any required communication are both recorded.
Frequently asked questions
What if a payer asks for more information?
Record the request, assign the information-gathering task, and work to the payer’s stated deadline.
Referenced standards and further reading
- Attergo product guide ↗Attergo
Related articles
Prior authorization workflow design →