Attergo guide: Receiving medication safely

Executive summary. Receiving is the moment a pharmacy confirms that what a supplier delivered is what it expected and can be handled properly.

Definition

Medication receiving is the process of accepting, checking, and recording drug products delivered to a pharmacy.

Where this work lives in Attergo

Inventory teams work across the Attergo Inventory Dashboard, Items, Lots, Purchasing, Counts, Returns, Reorder, and Suppliers workspaces. Start at the item or lot in question, record what was observed, and use the appropriate count or queue to bring the physical and recorded positions back into agreement.

Check the supplier, the product, the quantity, the package condition, temperature requirements where they apply, and any discrepancy before the stock becomes available. A delivery receipt confirms arrival and nothing further.

Review and follow up

Document shortages, damage, substitutions, and temperature concerns promptly through the supplier and organizational process. Keep anything awaiting review physically separate from usable stock until the question is settled.

Final decisions stay with the role your organization holds accountable for them. Record the decision on the item, with the evidence behind it, so the next person to open it does not start over.

Frequently asked questions

Who should use this Attergo workspace?

The role that owns the next action leads it: a billing specialist, an authorization coordinator, an inventory lead, a pharmacist, a compliance lead, or a finance reviewer. Access follows the role your organization assigns.