Executive summary. A verification request is a structured question about a product identifier. Your own investigation still runs alongside it.
Definition
Verification is the process of determining whether a product identifier is valid in response to an applicable request or concern.
Prepare the question
Capture the product identifier exactly as observed, with the product, location, date, source, and reason for the request. Accurate facts cut down the back-and-forth.
Tie the request to the affected package or transaction. A general email about a product name is hard to use as evidence later.
Record the outcome and disposition
Link the response to the original request, with the respondent and the timing. Then record the operational decision: release, keep holding, investigate further, or take another required step.
The person who receives a response is often not the person authorized to decide disposition. Make that handoff explicit.
Frequently asked questions
Does a verified identifier resolve every concern?
Not necessarily. Verification answers one question. Other facts, such as the transaction record or the condition of the product, may still need review.
Referenced standards and further reading
- FDA: Verification Systems ↗U.S. Food and Drug Administration
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