Executive summary. Open a structured case when a review request arrives, or when a matter needs organized evidence.

Definition

An audit case is an Attergo record for coordinating an audit request, its evidence, deadlines, and outcome.

Who this is for

Audit coordinators opening and scoping a new matter.

How to begin

In Audit, select New audit case and record the requester, the scope, the due date, the affected period, and the internal owner. Preserve the original request through your approved document process.

Complete the workflow

Break the request into tasks with named owners, and keep the case status current so the team can see what is still needed.

Frequently asked questions

What belongs in the case description?

The requester’s actual scope, dates, and stated requirements, in their words rather than a summary.

Referenced standards and further reading

Related articles

PBM audit readiness →

Triage an audit request before collecting records →

Evidence manifests make audit packages reviewable →

Revision history

2026-08-05 · 1.0, initial public reference · Published by Ryan Stringer.